PRIVACY POLICY
DG SMART SOLUTIONS is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and options you have in this regard. Please also refer to our Cookie Policy, which explains the use of cookies and other web tracking devices through our website.
WHAT TYPES AND CATEGORIES OF PERSONAL DATA DO WE PROCESS?
The categories of data we need from you are classified into:
- Identification and contact details.
- Billing and payment data.
- Connection and browsing data.
Within each of these categories, the following types of data will be requested from you or provided by you at some point in our relationship:
Identification and contact details: Name and surname, postal address, shipping address, date of birth, phone number, and email address. You may provide us with data of third parties with whom you have a relationship. In this case, we will process the data because we understand that you have informed these third parties that you were going to provide us with their data and directed them to this privacy policy so they know how we process their data. However, when we have the opportunity, we will inform them of this privacy policy.
Billing and payment data: Billing address, bank account number, and bank details. Necessary data to create and complete an invoice. For companies, it is mandatory to have a NIF/CIF to complete the invoice in compliance with tax obligations. Payment or card data is not stored or collected in our systems; instead, the data is sent directly through the payment gateway to the payment service provider.
Connection and browsing data: In this case, we may have access to your device’s IP address and device identification code, as well as metadata.
For companies, we will process the name of your company and tax identification number, name and surname of the contact person, address, and phone number.
We appreciate that the data you provide us is up-to-date and accurate. If the data you provide is false, incomplete, inaccurate, or not up-to-date, we reserve the right to terminate the contracted services or any other contract that may have been signed.
FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?
At DG SMART SOLUTIONS, we use your data to the extent permitted by the GDPR, as well as any applicable current regulations. In any case, processing will be carried out for specific, explicit, and legitimate purposes, and under no circumstances will it be processed in a manner incompatible with those purposes. Specifically, the following processes will be carried out:
- Respond to your queries, requests, or applications.
- Manage the contractual relationship and the provision of consultation services requested by the client.
- Manage your phone calls.
- Issue receipts for services provided to the client.
- For the correct performance of the requested service, the necessary personal data of the client will be processed to monitor their progress during the service provision.
- Carry out all administrative, tax, and accounting procedures necessary to fulfill our contractual commitments and tax and accounting obligations.
- Comply with our legal obligations.
- Analyze and improve our services and communications with you.
- Monitor and evaluate compliance with our policies and standards.
- Manage the sending of information and commercial prospecting by any means in case of explicit consent.
WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legitimation for the processing of personal data we carry out is always in compliance with the provisions of Article 6 of the GDPR, as well as Article 8 of Organic Law 3/2018. In cases where the legitimation for the primary purpose of data use is not found in any of the aforementioned legal bases, the consent of the interested party will be requested for the processing.
HOW LONG DO WE RETAIN YOUR DATA?
Personal data will be retained for the necessary time to provide the service or as long as the interested party does not withdraw their consent. Subsequently, the data will be deleted in accordance with data protection regulations, which implies their blocking, being available only at the request of Judges and courts, the Ombudsman, the Public Prosecutor’s Office, or the competent Public Administrations during the statute of limitations of actions that may arise, and after this, they will be completely deleted.
WITH WHOM DO WE SHARE YOUR DATA?
We inform you that the data provided will be communicated to various product and service providers, which are necessary for the execution of the requested processing. Our providers are obligated to use the data provided solely and exclusively for the fulfillment of the requested service. Personal data processed by DG SMART SOLUTIONS to achieve the aforementioned purposes may be communicated to the following recipients based on the legal basis for the communication:
- Public Administrations in cases provided by law.
- Law enforcement agencies.
- Banks and financial institutions for the collection of contracted services.
- Public asset solvency registers and fraud prevention systems.
WHAT ARE YOUR RIGHTS?
You have the following rights regardless of the purpose or legal basis under which we process your data:
- Right of access: Anyone has the right to obtain confirmation on whether DG SMART SOLUTIONS is processing personal data concerning them.
- Right to rectification: You have the right to access your personal data and request its rectification when it is inaccurate.
- Right to erasure: When the data collected is no longer necessary for the purpose for which it was collected.
- Right to restrict processing: You can request the restriction of processing your data and request that it be kept for the exercise or defense of claims.
- Right to data portability: You have the right to obtain the personal data concerning you in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of the use of your personal information before you withdrew your consent.
HOW CAN YOU EXERCISE YOUR RIGHTS?
DG SMART SOLUTIONS is committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You can exercise them at no cost by writing an email to our address info@dgsmartsolutions.com, simply indicating the reason for your request and the right you wish to exercise, informing you that it is mandatory, according to law, to provide a copy of your ID or NIE. We also inform you that, following our transparency policy, you can request the forms for the rights by any of the following means: at the headquarters or by email. We inform you that you can also exercise your rights by submitting a statement to the competent supervisory authority if you have not obtained satisfaction in exercising your rights.
DO YOU WANT A FORM TO EXERCISE YOUR RIGHTS?
We have forms for exercising your rights; you can request them by email or, if you prefer, you can use the forms provided by the Spanish Data Protection Agency or third parties. These forms must be signed electronically or accompanied by a photocopy of your ID. If someone represents you, you must also provide us with a copy of their ID or have them sign it with their electronic signature. The forms can be submitted in person, sent by letter, or by email to the Responsible address at the beginning of this text.
